Trade Program FAQs

Below are commonly asked questions about the Four Seasons Trade Program. Click to view our regular Frequently Asked Questions

What is the Trade program?

This Four Seasons Trade program is offered, to residential interior designers, licensed general contractors, architects, real estate developers, and professional home stagers working directly with homeowners on their home design or improvement project. Membership is subject to terms and conditions which may be changed from time to time at the discretion of Four Seasons.

Who qualifies for the Trade program?

To qualify for Four Seasons Trade program, you must provide any of the two following materials applicable to your profession, along with your completed application:

Website
Business License
Business Certificate
Articles of Organization (LLC) or Incorporation (INC)
Employee ID (EIN) Document
Contractor's License
Trade Organization Membership (ex: NEWH, IIDA, ASID, NCIDQ)
Design Profession Degree/Certificate of Completion
Certificate of Authority/Reseller's License

How long will it take to be accepted into the program?

Once you’ve spoken with our Four Seasons Trade Concierge, signed back the Terms and Conditions, and provided a complete application, approvals can take up to five (5) business days to complete. You will receive a phone call and an email advising you on setting up your account once approved.

Can I purchase online?

At this time, your orders will be placed by our Trade Concierge via email or phone, you cannot access the discount through your account. Please reach out to our Four Seasons Trade concierge by email: fourseasonstrade@sobelwestex.com or 1-855-500-7525.

Are any products not included in the program?

You may purchase any products that are currently on the website with your Four Seasons Trade discount for design projects. Please note, products sold through the Four Seasons Trade Program cannot be re-sold or used for commercial purposes.

How do I add on tax exemption to my taxable account?

Prospective Members should submit a Reseller’s Certificate to establish their tax-exempt status. Reseller’s Certificates are not mandatory but should be submitted with the initial intake form to streamline the process.

Once a Reseller’s Certificate is verified and approved, a tax refund will be applied to the order. For all other tax exemption inquiries, please reach out to the Four Seasons Trade Program Concierge.

Does the trade discount stack on top of items that are on sale?

This discount is not combinable with any other promotional events or discounts offered through the site. The Membership discount is not redeemable for cash payouts.

What are the payment terms?

Immediate credit card payment is due at the time of check out on the website. You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express® (not accepted in Canada) and Discover®. You should enter your credit card or charge card number, its expiry date and its card verification number on the payment page.

How long will it take to receive my order?

Mattresses, and foundations are made to order and delivery can take up to 6-8 weeks of order date. Delivery is included in the price with some geographical exceptions that are subject to an additional fee of $500 which will be added to the cost of the item once the shipping address is identified.

Items other than mattresses are processed within 2 days of order date and subsequently subject to FedEx standard shipping times. Items (other than mattresses) are shipped from our warehouse in Orlando, Florida. Expedited shipping can be selected at an additional charge at check out.

Can I cancel my membership?

You can cancel your membership at any time. Please email fourseasonstrade@sobelwestex.com.