FAQ

6 AM to 5 PM PST, Monday – Friday and 9AM to 3PM PST, Saturday-Sunday

If you are unsatisfied with your purchase for any reason, we are happy to accept returns on most items within 30 days of delivery. Please see our Return & Exchange Policy for full details. If you have any questions about your order, please feel free to reach out to us via phone, live chat, or the Contact Us page.  

Mattresses and Foundations are made-to-order.  Once in production, mattresses and/or foundations cannot be cancelled or returned. In the case of a warranty claim the manufacturer will determine claim outcomes and resolutions. All mattresses and/ or foundations are otherwise non-refundable and non-returnable.

Yes, please contact our Customer Support team at +1-702-479-4017 or +1-844-437-7767 during business hours.

Orders can only be cancelled prior to shipment.  Please call our Customer Support team at +1-702-479-4017, +1-844-437-7767 or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com to request cancellation. 

No, all orders purchased online are subject to the return policy stated and can only be refunded through contacting our Customer Service Support team.  
Please see our Return & Exchange Policy for full details 

Each individual product will have a care tag. As well, product care can be found on each products page online at shop.fourseasons.com. Our Customer Support team can assist with any questions you may have please call +1-702-479-4017, +1-844-437-7767 or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com. 

Yes, our exclusive Four Seasons mattresses, and foundations are manufactured by Simmons and is covered under a limited ten-year warranty. The Simmons warranty protects you against manufacturing and structural defects under the normal usage and conditions. All claims are subject to manufacturer inspection and review. 

Goods purchased via shop.fourseasons.com website may only be delivered within continental USA, Hawaii, Alaska and Canada. All items can be shipped to Alaska except mattresses or foundations. Any delivery address located outside of these areas will be refused during the ordering procedure.

Orders (other than mattress and out of stock item) are processed within 2 business days of order date and subsequently subject to FedEx standard shipping times. 

Complimentary ground shipping is included in every order. 

Mattresses, and foundations are made to order and delivery can take up to 4-6 weeks of order date. Delivery is included in the price with some geographical exceptions that are subject to an additional fee of $500 which will be added to the cost of the item once the shipping address is identified. 

Items other than mattresses are processed within 2 business days of order date and subsequently subject to FedEx standard shipping times.  Items (other than mattresses) are shipped from our warehouse in Orlando, Florida. Expedited shipping can be selected at an additional charge at check out. 

The delivery of your mattress will be handled by a third-party in-home delivery service. The delivery company will provide a four-hour window of time on a specific date of your choosing. For more information, please see the Website Operator and Mattress Delivery Information

Generally, the delivery time is up to 4-6 weeks. Each Four Seasons mattress is made to order.

No, all orders purchased online at shop.fourseasons.com can only be shipped to an address within the continental USA, Hawaii, Alaska or Canada.

You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express® (not accepted in Canada) and Discover®.  You should enter your credit card or charge card number, its expiry date and its card verification number on the payment page. 
 
Payment via Apple Pay, Google Pay, Shop Pay, Shop Pay Installments, PayPal®, Klarna is accepted. Klarna and Shop Pay Installments are not accepted in Canada. 

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.

You can shop shop.fourseasons.com without creating an account.

However, register with us and you’ll be able to enjoy the following benefits:

• Track your orders
• Review past purchases
• Save your address so you can shop even quicker next time

Shop.fourseasons.com services continental USA and Hawaii in USD.

Shop.ca.fourseasons.com services Canada in CAD.

All prices include country import duties and taxes. State and Provincial sales taxes are excluded and charged based on your shipping address.

No, shop.fourseasons.com does not sell gift cards. Four Seasons gift cards are not currently accepted to purchases on shop.fourseasons.com.

Klarna is an alternate payment method that allows flexible payment option that work within your budget. Pay Now for purchases up to $5,000. Pay in 4 interest-free installments for purchases up to $5,000. Pay over time in smaller monthly payments for purchases between $149 - $10,000.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Yes, 30,000 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

No. An application for Shop Pay Installments can only begin with a live checkout. Applying in store only takes a few steps and you’ll get a real-time decision in minutes.

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.