FAQ

We hope you enjoy your buying experience with Four Seasons at Home, as you explore and shop the home collection offered. Here are some of the most common questions people ask about our products and services. If you don’t see the answer you need here, please contact the Sobel Westex Customer Support team at +1-702-479-4017 for assistance or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com.

CUSTOMER SERVICE

What are the Customer Support team business hours?

6 AM to 5 PM PST, Monday – Friday

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns on most items within 30 days of delivery. Please see our Return & Exchange Policy for full details. If you have any questions about your order, please feel free to reach out to us via phone, live chat, or the Contact Us page.

Can I return my mattress and/or foundation?

Mattresses and Foundations are made-to-order. Once in production, mattresses and/or foundations cannot be cancelled or returned. In the case of a warranty claim the manufacturer will determine claim outcomes and resolutions. All mattresses and/ or foundations are otherwise non-refundable and non-returnable.

Can I place an order by phone?

Yes, please contact our Customer Support team at +1-702-479-4017 during business hours.

How do I cancel my order?

Orders can only be cancelled prior to shipment.  Please call our Customer Support team at +1-702-479-4017 or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com to request cancellation.

Can I refund my order at a Four Seasons property?

No, all orders purchased online are subject to the return policy stated and can only be refunded through contacting our Customer Service Support team.
Please see our Return & Exchange Policy for full details

PRODUCT

How do I care for my product?

Each individual product will have a care tag. As well, product care can be found on each products page online at shop.fourseasons.com. Our Customer Support team can assist with any questions you may have please call +1-702-479-4017 or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com.

Is there a mattress warranty policy?

Yes, our exclusive Four Seasons mattresses, and foundations are manufactured by Simmons and is covered under a limited ten-year warranty (insert hyperlink). The Simmons warranty protects you against manufacturing and structural defects under the normal usage and conditions. All claims are subject to manufacturer inspection and review.

SHIPPING & DELIVERY

Where does shop.fourseasons.com deliver?

Goods purchased via shop.fourseasons.com website may only be delivered within continental USA, Hawaii, Alaska and Canada. All items can be shipped to Alaska except mattresses or foundations. Any delivery address located outside of these areas will be refused during the ordering procedure.

What is your shipping policy?

Orders (other than mattress and out of stock item) are processed within 2 business days of order date and subsequently subject to FedEx standard shipping times.

How long does delivery take and how much will it cost?

Complimentary ground shipping is included in every order.

Mattresses, and foundations are made to order and delivery can take up to 4-6 weeks of order date. Delivery is included in the price with some geographical exceptions that are subject to an additional fee of $500 which will be added to the cost of the item once the shipping address is identified.

Items other than mattresses are processed within 2 business days of order date and subsequently subject to FedEx standard shipping times. Items (other than mattresses) are shipped from our warehouse in Orlando, Florida. Expedited shipping can be selected at an additional charge at check out.

What is the delivery procedure for mattresses?

The delivery of your mattress will be handled by a third-party in-home delivery service. The delivery company will provide a four-hour window of time on a specific date of your choosing. For more information, please see the Website Operator and Mattress Delivery Information

What is the mattress delivery time frame?

Generally, the delivery time is up to 4-6 weeks. Each Four Seasons mattress is made to order.

Can I pick up my order at a Four Seasons property?

No, all orders purchased online at shop.fourseasons.com can only be shipped to an address within the continental USA, Hawaii, Alaska or Canada.

PAYMENT

Which means of payment are accepted on shop.fourseasons.com?

You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express® (not accepted in Canada) and Discover®. You should enter your credit card or charge card number, its expiry date and its card verification number on the payment page.

Payment via Four Seasons Gift Cards, Apple Pay, Google Pay, Shop Pay, and Amazon Pay® is accepted. Amazon Pay® is not accepted in Canada.

Do you accept international credit cards?

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.

Do I need to set-up an account to place an order?

You can shop shop.fourseasons.com without creating an account.

However, register with us and you’ll be able to enjoy the following benefits:

Track your orders
Review past purchases
Save your address so you can shop even quicker next time

Can I choose the currency I pay in?

Shop.fourseasons.com services continental USA and Hawaii in USD.

Shop.ca.fourseasons.com services Canada in CAD.

Do the prices include duties and taxes?

All prices include country import duties and taxes. State and Provincial sales taxes are excluded and charged based on your shipping address.

Can I buy a Four Seasons Gift Card at shop.fourseasons.com?

No, shop.fourseasons.com does not sell gift cards. Four Seasons gift cards can be redeemed to make purchases on shop.fourseasons.com at checkout.