We hope you enjoy your buying experience with Four Seasons at Home, as you explore and shop the home collection offered. Here are some of the most common questions people ask about our products and services. If you don’t see the answer you need here, please contact the Sobel Westex Customer Support team at +1-844-437-7767 for assistance or join the live chat application during business hours or email us at email@example.com.
What are the Customer Support team business hours?
6 AM to 5 PM PST, Monday – Friday
What is your return policy?
You can find information about returns on our return policy page. Although we are not able to accept exchanges or refunds on certain items (as detailed in our return policy), customer satisfaction is important to us. Please contact us with questions or concerns about your specific transaction at +1-844-437-7767 or join the live chat application during business hours or email us at firstname.lastname@example.org.
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Can I return my mattress, topper and/or foundation?
Once delivered, mattresses, toppers, and/or foundations cannot be returned unless it has been determined that you have a warranty claim. All mattresses, toppers, and/or foundations are otherwise non-refundable and non-returnable.
Can I place an order by phone?
Yes, please contact our Customer Support team at +1-844-437-7767 during business hours.
How do I cancel my order?
After you have clicked “Submit Order,” your order begins to process, and you cannot make any online changes to your order. To cancel your order prior to shipment, please call our Customer Support team at +1-844-437-7767 or join the live chat application during business hours or email us at email@example.com.
Can I refund my order at a Four Seasons property?
No, all orders purchased online are subject to the return policy stated and can only be refunded through contacting our Customer Service Support team.
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If I give a gift to someone, can that person exchange it for something else?
Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by the gift recipient). The gift recipient should contact our Customer Support team at +1-844-437-7767 or join the live chat application during business hours or email us at firstname.lastname@example.org to initiate the exchange process.
Am I able to order hotel linens and other items directly online?
Yes, our website is designed to make hotel quality mattresses, linens, pillows, duvets, towels and robes available to individual consumers.
How do I care for my product?
Each individual product will have a care tag. As well, product care can be found on each products page online at shop.fourseasons.com. Our Customer Support team can assist with any questions you may have please call +1-844-437-7767 or join the live chat application during business hours or email us at email@example.com.
Is there a mattress warranty policy?
Yes, mattresses, toppers and foundations are covered under a ten-year warranty through Simmons. The warranty protects you against manufacturing and structural defects under the normal usage and conditions. All claims are subject to manufacturer inspection and review.
SHIPPING & DELIVERY
Where does shop.fourseasons.com deliver?
Goods purchased via shop.fourseasons.com website may only be delivered within continental USA, Hawaii, Alaska and Canada. All items can be shipped to Alaska except mattresses, toppers or foundations. Any delivery address located outside of these areas will be refused during the ordering procedure.
What is your shipping policy?
We will ship your order (other than mattresses and items which are out of stock) within 2 business days of the order receipt.
How long does delivery take and how much will it cost?
Mattresses, toppers and foundations are made to order and delivered within 6-8 weeks of order date. Delivery is included in the price with some geographical exceptions that are subject to an additional fee of $500 which will be added to the cost of the item once the shipping address is identified.
Linens, bedding, terry and robes are shipped within 2 days of order date through FedEx standard shipping from our warehouse in Orlando, Florida. Expedited shipping can be selected at an additional charge at check out.
What is the delivery procedure for mattresses?
The delivery of your mattress will be handled by a third-party in-home delivery service. The delivery company will provide a four-hour window of time on a specific date of your choosing.
What is the mattress delivery time frame?
Generally, the delivery time is 6-8 weeks. Each Four Seasons mattress is made to order.
Can I pick up my order at a Four Seasons property?
No, all orders purchased online at shop.fourseasons.com can only be shipped to an address within the continental USA, Hawaii, Alaska or Canada.
Which destinations does shop.fourseaons.com ship to?
Currently, shop.fourseasons.com only ships orders to continental USA, Hawaii, Alaska and Canada. (There may be some exceptions with mattress deliveries.)
Which means of payment are accepted on shop.fourseasons.com?
You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express® (not accepted in Canada) and Discover®. You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page.
Payment via Paypal® and Amazon Pay® is accepted. Amazon Pay® is not accepted in Canada.
Payment via Four Seasons Gift Cards to be accepted in near future.
Do you accept international credit cards?
We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.
Do I need to set-up an account to place an order?
You can shop shop.fourseasons.com without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:
- Track your orders
- Review past purchases
- Save your address so you can shop even quicker next time
Can I choose the currency I pay in?
Shop.fourseasons.com services continental USA and Hawaii in USD.
Shop.ca.fourseasons.com services Canada in CAD.
Do the prices include duties and taxes?
All prices include country import duties and taxes. State and Provincial sales taxes are excluded and charged based on your shipping address.
Can I buy a Four Seasons Gift Card at shop.fourseasons.com?
No, shop.fourseasons.com does not sell gift cards. Four Seasons gift cards are only accepted for payment on shop.fourseasons.com.