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FOUR SEASONS AT HOME
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FREQUENTLY ASKED QUESTIONS
We hope you enjoy your buying experience with Four Seasons at Home, as you explore and shop the home collection offered. Here are some of the most common questions people ask about our products and services. If you don’t see the answer you need here, please contact the Sobel Westex Customer Support team at +1-702-479-4017 or +1-844-437-7767 for assistance or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com.
CUSTOMER SERVICE
What are the Customer Support team business hours?
6 AM to 5 PM PST, Monday – Friday and 9AM to 3PM PST, Saturday-Sunday
What is your return policy?
If you are unsatisfied with your purchase for any reason, we are happy to accept returns on most items within 30 days of delivery. Please see our Return & Exchange Policy for full details. If you have any questions about your order, please feel free to reach out to us via phone, live chat, or the Contact Us page.
Can I return my mattress and/or foundation?
Mattresses and Foundations are made-to-order. Once in production, mattresses and/or foundations cannot be cancelled or returned. In the case of a warranty claim the manufacturer will determine claim outcomes and resolutions. All mattresses and/ or foundations are otherwise non-refundable and non-returnable.
Can I place an order by phone?
Yes, please contact our Customer Support team at +1-702-479-4017 or +1-844-437-7767 during business hours.
How do I cancel my order?
Orders can only be cancelled prior to shipment. Please call our Customer Support team at +1-702-479-4017, +1-844-437-7767 or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com to request cancellation.
Can I refund my order at a Four Seasons property?
No, all orders purchased online are subject to the return policy stated and can only be refunded through contacting our Customer Service Support team. Please see our Return & Exchange Policy for full details.
Can I return my Surfboard?
Surfboards are made-to order. Once in production, surfboards cannot be cancelled or returned. In the case of delivery damage or manufacturer defects the manufacturer will determine the outcome and resolution. All surfboards are otherwise non-refundable and non returnable.
Product
How do I care for my product?
Each individual product will have a care tag. As well, product care can be found on each products page online at shop.fourseasons.com. Our Customer Support team can assist with any questions you may have please call +1-702-479-4017, +1-844-437-7767 or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com.
Is there a mattress warranty policy?
Yes, our exclusive Four Seasons mattresses, and foundations are manufactured by Simmons and is covered under a limited ten-year warranty. The Simmons warranty protects you against manufacturing and structural defects under the normal usage and conditions. All claims are subject to manufacturer inspection and review.
SHIPPING & DELIVERY
Where does shop.fourseasons.com deliver?
Goods purchased via shop.fourseasons.com website may only be delivered within continental USA, Hawaii, Alaska and Canada. All items can be shipped to Alaska except mattresses or foundations. Any delivery address located outside of these areas will be refused during the ordering procedure.
What is your shipping policy?
Orders (other than mattress, foundation, surfboards, and out of stock items) are processed within 2 business days of order date and subsequently subject to FedEx standard shipping times.
How long does delivery take and how much will it cost?
Complimentary ground shipping is included in every order.
Mattresses, and foundations are made to order and delivery can take up to 4-6 weeks of order date. Delivery is included in the price with some geographical exceptions that are subject to an additional fee of $500 which will be added to the cost of the item once the shipping address is identified.
Surfboards are made to order, and delivery can take up to 10-12 weeks of order date. Delivery is not included in the price of the surfboard, an additional fee of $300 will be added to the cost of the item. We currently ship to U.S.-based addresses only, excluding Alaska.
Items other than mattresses are processed within 2 business days of order date and subsequently subject to FedEx standard shipping times. Items (other than mattresses) are shipped from our warehouse in Orlando, Florida. Expedited shipping can be selected at an additional charge at check out.
What is the delivery procedure for mattresses?
The delivery of your mattress will be handled by a third-party in-home delivery service. The delivery company will provide a four-hour window of time on a specific date of your choosing. For more information, please see the Website Operator and Mattress Delivery Information
What is the mattress delivery time frame?
Generally, the delivery time is up to 4-6 weeks. Each Four Seasons mattress is made to order.
Can I pick up my order at a Four Seasons property?
No, all orders purchased online at shop.fourseasons.com can only be shipped to an address within the continental USA, Hawaii, Alaska or Canada.
What is the Surfboard delivery time frame?
Generally, the delivery time can take up to 10-12 weeks. Each Four Seasons surfboard is made to order.
PAYMENT
Which means of payment are accepted on shop.fourseasons.com?
You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express® (not accepted in Canada) and Discover®. You should enter your credit card or charge card number, its expiry date and its card verification number on the payment page.
Payment via Apple Pay, Google Pay, Shop Pay, Shop Pay Installments, PayPal®, Klarna is accepted. Klarna and Shop Pay Installments are not accepted in Canada.
Learn more about Klarna here.
Do you accept international credit cards?
We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.
Do I need to set-up an account to place an order?
You can shop shop.fourseasons.com without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:
- Track your orders
- Review past purchases
- Save your address so you can shop even quicker next time
Do the prices include duties and taxes?
All prices include country import duties and taxes. State and Provincial sales taxes are excluded and charged based on your shipping address.
Can I buy a Four Seasons Gift Card at shop.fourseasons.com?
No, shop.fourseasons.com does not sell gift cards. Four Seasons gift cards are not currently accepted to purchases on shop.fourseasons.com.
SHOP PAY INSTALLMENTS
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Yes, 30,000 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
Can I pre-qualify for a purchase before visiting the store?
No. An application for Shop Pay Installments can only begin with a live checkout. Applying online only takes a few steps and you’ll get a real-time decision in minutes.
Have more questions?
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.