FREQUENTLY ASKED QUESTIONS

We hope you enjoy your buying experience with Four Seasons at Home, as you explore and shop the home collection offered. Here are some of the most common questions people ask about our products and services. If you don’t see the answer you need here, please contact the Sobel Westex Customer Support team at +1-702-479-4017 or +1-844-437-7767 for assistance or join the live chat application during business hours or email us at shopfourseasons@sobelwestex.com.

CUSTOMER SERVICE

What are the Customer Support team business hours?

What is your return policy?

Can I return my mattress and/or foundation?

Can I place an order by phone?

How do I cancel my order?

Can I refund my order at a Four Seasons property?

Can I return my Surfboard?

Product

How do I care for my product?

Is there a mattress warranty policy?

SHIPPING & DELIVERY

Where does shop.fourseasons.com deliver?

What is your shipping policy?

How long does delivery take and how much
will it cost?

What is the delivery procedure for mattresses?

What is the mattress delivery time frame?

Can I pick up my order at a Four Seasons property?

What is the Surfboard delivery time frame?

PAYMENT

Which means of payment are accepted on shop.fourseasons.com?

Do you accept international credit cards?

Do I need to set-up an account to place 
an order?

Do the prices include duties and taxes?

Can I buy a Four Seasons Gift Card at shop.fourseasons.com?

SHOP PAY INSTALLMENTS

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I pre-qualify for a purchase before visiting the store?

Have more questions?